Frequently Asked Questions


Who is Gemvara? What makes you different?

When you say every piece is customizable, what do you mean?

Where is Gemvara’s headquarters?

Do you have stores?

Where is your jewelry made?

Your Account

Why should I sign up for a Gemvara account?

My email address has changed. How do I update my account?


Do you have a warranty on your jewelry?

What if I don't know my ring size?

Can I order a ring in a size that isn't listed on your site?

Can I commission a custom design?

Can I order a pendant without the chain?

Can I order platinum or 18K gold chains?

What are the other metals in your alloys?

Will your silver pieces tarnish?

Are your metals ethically sourced and environmentally friendly?

Can I have my jewelry engraved?

Can I buy a ring without the stones?

Do you offer jewelry appraisals?


What quality are your gemstones?

Can I order a different center diamond than the one pictured with a design?

Can I get a grading certificate for my gemstone?

Are your gems enhanced?

Are your gemstones ethically sourced?

Why is moissanite lab created?

What is AAA Quality?

Shipping & Returns

How much does shipping cost?

Do you ship to countries other than the United States and Canada?

How do I check the status of my international order?

How much extra does it cost to ship to Canada?

How much are the taxes on Canadian orders?

Do I get back the taxes I paid if I return a Canadian order?

Is it possible for me receive my jewelry any sooner?

Do you ship to APO addresses?

Do you ship to PO Boxes?

How do I return my purchase?

Can I return a Sample Sale item?

I would like to return a gift that was sent to me. How do I do that?

Can I return an engraved piece?

How long will it be before I am refunded?

Payment & Billing

What forms of payment do you accept?

Do you offer financing?

Is it safe to use my credit card on your site?

Do you charge sales tax?

Do you accept cashier's checks or money orders?

Do you accept international credit cards?

When is my credit card charged?

Do you price match if an item I purchased is later reduced?

Resizes & Repairs

What if there is an issue with my purchase?

What happens if the ring I bought doesn't fit?

Can I resize a Sample Sale ring?

Can I take a ring to my local jeweler to have it resized?

Jewelry Care

When should I clean my jewelry?

How should I clean my jewelry?

Can I use an ultrasonic cleaner to clean my jewelry?

How should I store my jewelry?

How should I store my jewelry?

What additional tips can I follow to care for my jewelry?

Anniversary Gemstones

What is my anniversary gem?