Frequently Asked Questions

If our FAQs don't answer your questions, just give us a call at 1-800-436-8803 or email us at, we are here to help.

About Gemvara

Who are you guys? What makes Gemvara different?

What do you mean by "every piece is customizable?"

Where is Gemvara located?

Do you have stores? Can I visit you to see the jewelry?

Do you have the piece I'm looking at in stock?

Can I see the piece on a model?

Where is your jewelry made?

Do you have a warranty on your jewelry?

Does Gemvara have a catalog?

Why should I sign up for an account?

Why should I subscribe to your newsletter?

Do you offer discounts?

Do you sell gift cards or gift certificates?

My email address has changed. How do I update my account?

I can't find the piece I wanted on the site anymore. Can I still order it?

Do you offer the same selection for shipment to Canada as you do for the US?

Do you match prices if an item I purchased goes down in price later?

Why did the price change on the piece I've been planning to purchase? Can I lock the price now?

I saw a Gemvara item on another shopping site and the price was different. Why is that?

Do you offer appraisals on your jewelry?

Shipping & Returns

How much is shipping?

How much extra does it cost to ship to Canada?

Do you ship to countries other than the United States and Canada?

Can I check the status of my international order?

I have an occasion coming up in less than three weeks, can I get my jewelry faster?

Do you ship to APO addresses?

Do you ship to PO Boxes?

Is my package insured? Do I have to be home to receive my package?

How do I return my purchase?

I would like to return a gift that was sent to me. How do I do that?

Can I return an engraved piece?

How long does it take to get a refund?

Do I get back the taxes I paid if I return a Canadian order?


Can I commission a custom design?

Can I order a design with a different size or shape gemstone?

Can I order a pendant without the chain?

Do you buy gold?

Can I order a ring in a size that isn't offered on the site?

Can I order platinum or 18K gold chains?

What are the other metals in your alloys?

Will your silver tarnish?

What if I don't know the ring size?

Are your metals ethically sourced and environmentally friendly?

Do you carry a specific designer/style/gem?

Can I have my jewelry engraved?

Can I buy a ring without the stones?


What quality are your gemstones?

Can I order a different center diamond than the one that's shown with a design?

Can I order a different gemstone?

Can I get a grading certificate for my gemstone?

Are your gems enhanced?

Where are your gems from?

Are your gems ethically sourced?

Will you set my gemstone?

Can I order a design set with CZ or moissanite?

Do you buy gemstones?

After-Purchase Questions

Do you match prices if an item I purchased goes down in price later?

What happens if the ring I bought doesn't fit?

What if there is a problem with my purchase?

Can I take a ring to my local jeweler to have it resized?

Payment Information

What forms of payment do you accept?

Do you offer financing?

How do I apply for PayPal Credit?

I just used PayPal Credit, now what?

Can you tell me why I was declined for PayPal Credit?

How much are the taxes on Canadian orders?

Do you charge sales tax?

Do you have layaway?

Is it safe to use my credit card on your site?

Is it safe to use my debit card online?

Do you accept Cashier's Checks or Money Orders?

Do you accept international credit cards?

What is PayPal?

How do I use PayPal?

What is Google Checkout?

How do I use Google Checkout?

What is Amazon Payments?

When is my credit card charged?


What are cookies? Do I need to enable cookies on my browser?