Frequently Asked Questions

If our FAQs don't answer your questions, just give us a call at 1-800-436-8803 or email us at, we are here to help.

About Gemvara

Who are you guys? What makes Gemvara different?

What do you mean by "every piece is customizable?"

Where is Gemvara located?

Do you have stores? Can I visit you to see the jewelry?

Where is your jewelry made?

Do you have a warranty on your jewelry?

Why should I sign up for an account?

Do you offer discounts?

My email address has changed. How do I update my account?

Do you match prices if an item I purchased goes down in price later?

Do you offer appraisals on your jewelry?

Shipping & Returns

How much is shipping?

How much extra does it cost to ship to Canada?

Do you ship to countries other than the United States and Canada?

Can I check the status of my international order?

Is it possible for me to get my jewelry faster?

Do you ship to APO addresses?

Do you ship to PO Boxes?

Is my package insured? Do I have to be home to receive my package?

How do I return my purchase?

I would like to return a gift that was sent to me. How do I do that?

Can I return an engraved piece?

How long does it take to get a refund?

Do I get back the taxes I paid if I return a Canadian order?


Can I commission a custom design?

Can I order a pendant without the chain?

Can I order a ring in a size that isn't offered on the site?

Can I order platinum or 18K gold chains?

What are the other metals in your alloys?

Will your silver tarnish?

What if I don't know the ring size?

Are your metals ethically sourced and environmentally friendly?

Can I have my jewelry engraved?

Can I buy a ring without the stones?


What quality are your gemstones?

Can I order a different center diamond than the one that's shown with a design?

Can I get a grading certificate for my gemstone?

Are your gems enhanced?

Are your gems ethically sourced?

After-Purchase Questions

Do you match prices if an item I purchased goes down in price later?

What happens if the ring I bought doesn't fit?

What if there is a problem with my purchase?

Can I take a ring to my local jeweler to have it resized?

Payment Information

What forms of payment do you accept?

Do you offer financing?

What if I want more than three months time to pay for my jewelry?

How do I apply for PayPal Credit?

How much are the taxes on Canadian orders?

Do you charge sales tax?

Is it safe to use my credit card on your site?

Do you accept Cashier's Checks or Money Orders?

Do you accept international credit cards?

What is PayPal?

How do I use PayPal?

What is Amazon Payments?

When is my credit card charged?


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