No two people are exactly alike, and we believe jewelry should be the same. By combining the craftsmanship of fine jewelry with the ability to customize, we work with you to create one-of-a-kind pieces that tell your story.
Yes. All of our jewelry comes with a one-year warranty, in addition to a 101-day satisfaction guaranteed return policy. Please note the warranty is void if another jeweler resizes or modifies the piece.
At this time, our order volume is too high to accept commissions for from-scratch custom designs. If you are unable to find a piece you absolutely love, give our Jewelry Consultants a call at 1-800-436-8803 so they can assist.
Gemvara uses industry standard alloys in all of our precious metals. In our sterling silver pieces, we most commonly use premium Argentium 960 silver, which is 96% silver and nickel-free. In addition to copper, which is traditionally used in most sterling silver, Argentium silver also contains germanium, which helps to resist tarnish and adds durability. 14K gold is 58.5% gold and 18K gold is 75% gold. The composition of the remaining alloy varies, but yellow gold is most commonly blended with silver, copper, and zinc. Rose gold has a greater proportion of copper to give it a rosy hue. Gemvara's white gold is alloyed with palladium or nickel (along with silver, copper, and zinc) and plated with rhodium to brighten the white color. Platinum and palladium are both 95% pure and hypoallergenic. For both platinum and palladium, the 5% alloy is composed of other platinum group metals, ruthenium or iridium or a combination of the two, which varies from design to design. To learn more, visit our Precious Metal Guide.
All silver will eventually tarnish, but we most commonly utilize Argentium sterling silver, which resists tarnish five times longer than traditional sterling silver. The amount of time it takes for a piece to tarnish is dependent upon the chemistry of your skin and whether you live near the ocean. Fortunately, a bit of polish will make a tarnished piece look as good as new.
We do our best to utilize only recycled precious metals. If you choose platinum, palladium, or Argentium sterling silver, we can ensure your jewelry will be a minimum of 95% recycled in origin. Though our gold is recycled, we can't guarantee the other metals in our gold alloys, like copper, are recycled. We continue to work with our suppliers toward a future of 100% traceable precious metals.
Many, but not all, of Gemvara’s designs can be engraved. Just add the piece to your Shopping Bag and select “Add a Free Engraving” next to your ring size. For engraving requests on pendants or the outside of rings, please contact our Jewelry Consultants at 1-800-436-8803.
Absolutely! Click “Select Your Diamond” to view an abundance of options. If you need assistance, please call our Jewelry Consultants 1-800-436-8803. You can also learn more about diamond grading and certification here.
We only sell gems we would want to purchase ourselves. When shopping for a colored gemstone on Gemvara, you can assume the gems are enhanced by trade-accepted practices, like heating. Some varieties are almost always enhanced, like ruby, emerald, sapphire, blue topaz, black onyx, tanzanite, black diamond, and citrine. (If you prefer an unenhanced gemstone, in particular a fine ruby, emerald, or sapphire, you should expect to pay a premium and receive a report from a well-respected laboratory like the Gemological Institute of America confirming the gem's natural origin.) Gemvara does not sell gemstones that have been treated in non-standard ways, like bulk diffusion, glass filling, lasering, or coatings.
It isn’t always possible to pinpoint a gemstone’s origin after it has been cut and polished. However, we choose our suppliers carefully and do our best to ensure every gemstone we sell is responsibly mined. Gemvara is a member of the American Gem Trade Association, and we support its high ethical standards.
We offer free express shipping to United States and Canadian customers. All other shipping is managed by International Checkout. The cost is calculated after selecting International Checkout in your Shopping Bag. For more information, contact International Checkout directly at firstname.lastname@example.org.
For orders outside of the United States, Canada and APO/FPO addresses, we have partnered with International Checkout, a respected third-party service that acts as your shopping concierge. To place your international order, just add the jewelry you would like to purchase to your Shopping Bag and select the "International Checkout" option. Your order will be transferred automatically for processing. International Checkout handles payment by international credit card or PayPal in your choice of 33 currencies. They will receive your order in the United States and then ship it to your country within a matter of days. You can arrange to pre-pay customs and duties at a guaranteed rate if you so choose. All questions concerning your order, shipment, delivery status, payment, customs clearance, and returns can be directed to International Checkout's multilingual service team at email@example.com.
Although shipping to Canada is free, just like shipping to the United States, we charge Canadian VAT, duty, and an import handling fee. This extra cost for importing to Canada is calculated in the Shopping Bag when you place your order. Shipping to Canada may also add a day or two to our estimated delivery date.
By Canadian law, Gemvara is required to collect the applicable Canadian federal and provincial Goods & Services Taxes on orders sent to Canada. The taxes required will be calculated in the Shopping Bag.
If you decide to return an order shipped to Canada, the Canadian authorities, at their sole discretion, may remit back to Gemvara all, or a portion of, the taxes collected. Gemvara will refund to the customer 100% of all refunded taxes. Due to the fact that the Canadian authorities control the timing of any refund, the customer will receive two separate credits: one occurring at the time the returned merchandise is received by Gemvara and the second when Gemvara receives a refund of taxes from the Canadian authorities.
The time between the day you place your order and the estimated delivery date is the time it takes for our jewelers to handcraft your piece. Everything we ship is sent via next or second day air and cannot be further expedited. We promise it will be worth the wait.
We offer a 101-day satisfaction guaranteed return policy for all jewelry in its original condition. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping. Please contact our Jewelry Consultants at 1-800-436-8803 or firstname.lastname@example.org for arrangements.
For all purchases valued at $10,000 or less, we provide the option of two or three monthly installment payments. This offer is interest free and financed directly through Gemvara. Once we receive your first payment, our jewelers will begin to craft your piece. Your subsequent payments will be charged automatically to your credit card.
For those who need more than three months time to pay for their jewelry, we recommend financing through PayPal Credit, a safe and convenient payment method offered through Comenity Capital Bank. It is available to United States customers who are of legal age in their state of residence and is subject to credit approval. The terms of the account include finance charges and late fees if payments are not made by their due date. Additional terms and restrictions also apply.
You can apply for PayPal Credit in your Shopping Cart. Select PayPal Credit, accept the terms, and if approved, your purchase is complete. PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank.
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special jurisdiction only), CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
If you are using an international credit card for jewelry that will be shipped within the United States, please call to place your order with Gemvara Customer Care at 1-800-436-8803. If you are placing an order using an international credit card that will be shipped outside of the United States, you can process your Gemvara order with International Checkout, a third party service that fulfills international orders. International Checkout handles payment by international credit card or PayPal in your choice of 33 currencies. All questions concerning your order, shipment, delivery status, payment, customs clearance, and returns can be directed to International Checkout's multilingual service team at email@example.com.
Gemvara offers a one-year warranty on every purchase. If there are any problems with the quality of your jewelry, we'll repair it free of charge. If you damage a piece, we are happy to repair it for a reasonable fee. For assistance with a repair, please click here.
Gemvara offers one free resize within 101 days of delivery – all you have to pay is shipping. Resizing typically takes between 10 and 14 days. If a significant size change is necessary or your piece cannot be resized without damaging the integrity of the design, our jewelers may need to remake your ring. This is covered under our 101-day policy, but can be costly outside of that time frame. For assistance with a resize, please click here.