Black Diamond Customer Notice
At Gemvara, we pride ourselves on only providing the highest quality jewelry available. That's why we were absolutely shocked and disappointed to recently discover a quality issue with a very small percentage of black diamonds that were sold to customers. One of our stone suppliers, who was contractually obligated to provide natural black diamonds, was instead providing us with synthetic black diamonds. Effective immediately, we terminated our relationship with this supplier, who did not contest our findings.
We are reaching out to all the customers that may have been impacted (less than 1% of all units sold) and allowing them, at no cost, to test the authenticity of their black diamond jewelry. If any are proven to be synthetic by the International Gemological Institute ("IGI"), Gemvara will replace any stone(s) for free, provide an IGI Certificate of Authenticity for the new stone(s), and will refund in full the entire price of the original jewelry purchase. Gemvara has always, and will always, stand behind the quality of our jewelry.
We have many experts with IGI or Gemological Institute of America ("GIA") qualifications - and will continue to hire more - to ensure our customers receive the highest quality natural gemstones. Black diamonds, unlike white diamonds or any other gemstone for that matter, have some very unique characteristics that make identification difficult with traditional testing methods. That's why we've retained an IGI and GIA trained and accredited gemologist with significant experience specifically evaluating black diamonds.
We want to assure you all of our gemstones do and will continue to receive the care and attention of a team of gemologists with IGI and/or GIA training.
If you feel you may have a quality issue with your black diamond jewelry or would like additional information, please call us toll-free at 1-800-436-8803. Maintaining your trust and confidence is paramount and our Jewelry Consultants are here to assist you 24 hours a day, seven days a week.