Gemvara Policies

Gemvara makes all of the fine high-quality jewelry we sell to order just the way you want it in your choice of gems and precious metals so you can add your own personal meaning and individual style to every precious piece.

101-Day Return Policy

We offer an exceptional 101-day money-back return policy on your custom-made Gemvara piece. Just send your jewelry back in its original unworn condition for a full refund - it's that simple. All you pay is the return shipping. See our Returns Page or give Gemvara Customer Care a call at 1-800-436-8803 and we'll walk you through exactly what to do.

One-Year Warranty & Free Resizing

We offer one free resizing in the first 101 days: all you pay is the shipping. Just be aware that resizing can take three to six weeks. We'd be happy to send you a free sizing kit to make sure you get the size right and avoid the delay in enjoying your ring! In some cases, we may not be able to resize a piece. If that's the case we'll let you know before we make the ring. We can't accept returns of items that have been sized or modified by someone else. Having someone else work on a piece also voids the warranty, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

In addition to our 101-day satisfaction guarantee, we have a one-year warranty on the workmanship of all our jewelry. If you damage a piece or chip a gemstone, we'll be happy to repair it for you or replace the stone for a reasonable fee. Call Gemvara Customer Care at 1-800-436-8803 for more information.

Free Engraving

If you would like to engrave the inside of a ring, you can do it on the product page or in your cart before checking out and see what it will look like. To enter the message you'd like engraved, click on the hyperlink from the product details page. Engraving the inside of a ring is a free service. For other engraving requests on pendants or the outside of rings, call Gemvara Customer Care at 1-800-436-8803 and we'll be happy to help you.

Free Shipping

Currently we offer free shipping to US and Canadian customers. Some expedited delivery requests may require an additional charge. For other countries, please give Gemvara Customer Care a call at 1-800-436-8803.

We do our best to make people happy with our beautiful jewelry. Call to request special express delivery and we'll do it if we can. It may require overnight delivery or Saturday delivery, which are both an additional charge.

Gift Cards

Gemvara Gift Cards allow you to give a special person in your life the pleasure of creating a dream that comes true: a one-of-a-kind piece of jewelry, made just the way she designed it.

Gemvara Gift Cards are issued by Giftango and are redeemable for merchandise purchased at Gemvara.com. Gift Cards cannot be redeemed for purchases of gift cards, reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Gemvara is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. For more information about Gift Cards, see the gift card page.

Financing & Pricing

We offer financing though Bill Me Later, a convenient and secure PayPal payment service designed for purchasing on the web or over the phone. As an open-end credit account, Bill Me Later provides you with the flexibility to purchase without using your credit card. For more information, visit the Bill Me Later website.

All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too. All sales prices are final and Gemvara does not price match.

More Information

More information about our policies and gems and jewelry is available in our FAQ section. If you have any questions, contact Gemvara Customer Care at 1-800-436-8803.

Need Help?

Our Jewelry Consultants are here with shopping advice, gemstone details, order info, and more.