Our Promise, Set in Stone
At Gemvara, we are dedicated to providing service that is as personalized as our beautiful made-to-order jewelry.
Your 24/7 Jewelry Consultants
Gemvara jewelry consultants are available 24 hours a day, 7 days a week at 1-800-436-8803, via Live Chat, and at firstname.lastname@example.org. We will answer your emails in just a few hours, and often much sooner.
101-Day Return Policy
We want you to love your jewelry, and if it's not exactly what you hoped for, don't worry - you can return it! We feel so strongly about your happiness that we offer an exceptional 101-day, money-back return policy with every Gemvara piece. Simply contact our 24/7 Jewelry Consultants at 1-800-436-8803 for instructions, then send your jewelry back and we'll issue a full refund - it's that simple. All you pay is the return shipping.
We do everything we can to make sure every piece of jewelry we create is perfect before we ship it to you. If you've received an item that fails to meet your standards for any reason, we'll gladly fix it or replace it within one year of your delivery date. Contact our 24/7 Jewelry Consultants at 1-800-436-8803 and we will walk you through exactly what to do. All workmanship is guaranteed for one year. Read more about our 365-Day Warranty.
Free FedEx Express Shipping
Carefully handcrafting your piece takes time, but as soon as it's ready, we send it via complimentary FedEx Express Shipping to make sure it's in your hands as quickly as possible. Your jewelry will arrive within two to three weeks of purchase.
We'll keep you updated on the progress of your piece by email, so be sure to include your email address when ordering. If you have any questions about your order, don't hesitate to contact us. Note: If your piece is more than $1,500, you'll need to sign for the delivery. Sales tax will be added to all orders delivered in Massachusetts and New York.
Free Ring Sizer
Not sure of your ring size? We'll send you our easy-to-use ring sizer. It fits right on your finger and will help you determine the correct size for your ring so you can order with added confidence.
One Free Resizing
Want to order now but don't want to ruin the surprise? You can estimate the ring size (average ring finger is 7 for women, 10 for men) and if it doesn't fit, we will resize it for you for free.
Most of our rings (and many pendants) can be personalized with a special engraving of your choice. Just add the piece to your cart, then choose your message and font.
Gemvara ships directly to Canada and U.S. military addresses. Orders for other destinations are through International Checkout, a trusted third-party service. On orders outside the United States, including Canada, customers are responsible for duty and taxes.
Canadian orders are shipped free. By Canadian law, Gemvara is required to collect the applicable Canadian federal and provincial Goods & Services Taxes on orders sent to Canada. If the customer decides to return the jewelry purchased, the Canadian authorities, at their sole discretion, may remit back to Gemvara all, or a portion of, the taxes collected. Gemvara will refund to the customer 100% of all refunded taxes. Due to the fact that the Canadian authorities control the timing of any refund, the customer will receive two separate credits: one occurring at the time the returned merchandise is received by Gemvara and the second when Gemvara receives a refund of taxes from the Canadian authorities.